Last updated: July 2026

At Casa Rack, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Casa Rack collects, uses and shares your personal information when you visit our website, make a purchase, rent a rack, register as a seller, or otherwise interact with us.

By using our website or services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.

What information we collect

Depending on how you interact with Casa Rack, we may collect:

• Your name
• Email address
• Phone number
• Postal or delivery address
• Payment and billing information
• Purchase history and transaction details
• Seller account and rack rental information
• Communications you send to us
• Information about how you use our website, including your IP address, browser type, device information and pages visited.

How we collect your information

We collect personal information when you:

• Purchase products through our website or in-store
• Rent a rack or register as a seller
• Create and manage your account through the Circle Hand consignor portal
• Contact us by email, phone or social media
• Subscribe to our newsletter
• Browse our website using cookies and similar technologies.

We also receive information from trusted third-party service providers, including:

• Shopify, which powers our online store and securely processes online orders and payments.
• Circle Hand, which manages seller accounts, inventory, sales and payouts.
• Payment providers and other technology partners who help us operate our business.

How we use your information

We use your personal information to:

• Process purchases and payments
• Manage your seller account and rack bookings
• Track inventory and sales through the Circle Hand consignor portal
• Deliver products and services
• Respond to enquiries and provide customer support
• Send order confirmations, booking information and payout notifications
• Improve our website and customer experience
• Send marketing communications where you have chosen to receive them
• Detect and prevent fraud or misuse
• Comply with our legal obligations.

Marketing communications

If you choose to subscribe to our mailing list, we may send you updates about new arrivals, promotions, events and other Casa Rack news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies

Like many websites, Casa Rack uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies help us remember your preferences, analyse website traffic and improve our services.

Some cookies are provided by Shopify to enable our online store to function correctly.

You can disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website.

Sharing your information

We only share your personal information where necessary to operate our business. This may include:

• Shopify, which powers our online store and payment processing
• Circle Hand for managing seller accounts, inventory and sales
• Payment service providers
• Shipping and delivery providers
• Website hosting, IT support and analytics providers
• Professional advisers such as accountants and legal advisers
• Government or regulatory authorities where required by law.

We do not sell or rent your personal information to third parties.

Keeping your information secure

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

Although we use secure systems and trusted service providers, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

How long we keep your information

We retain your personal information only for as long as it is reasonably necessary to:

• Provide our products and services
• Manage seller accounts and payouts
• Meet our legal and tax obligations
• Resolve disputes
• Maintain accurate business records.

Your rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Update your contact details
• Ask questions about how your information is managed
• Withdraw your consent to receive marketing communications.

To make a request, please contact us using the details below.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

Any updates will be published on this page together with the revised "Last updated" date.

Contact us

If you have any questions about this Privacy Policy or how Casa Rack handles your personal information, please contact us.

Casa Rack

20 Russell Street
Essendon VIC 3040

Website: casarack.com.au