Last updated: September 2026

These seller terms and conditions apply when you book a rack or otherwise use CASA Rack’s services to display and sell goods.

By making a booking, registering goods, or using CASA Rack’s services, you agree to these terms and conditions.

1. What CASA Rack does

CASA Rack provides retail space, merchandising and transaction services that allow individuals and other eligible sellers to display and sell pre-loved goods to customers.

CASA Rack acts as a disclosed intermediary and limited agent for sellers in facilitating transactions through the CASA Rack retail environment.

CASA Rack does not ordinarily purchase the seller’s goods and does not become the owner of those goods merely because they are displayed at CASA Rack.

Unless otherwise agreed, the seller retains ownership of the goods until a buyer purchases them.

CASA Rack’s services may include:

• providing retail rack space;
• displaying and merchandising goods;
• providing labels, hangers and other operational services;
• facilitating transactions between sellers and buyers;
• accepting payment from buyers on the seller’s behalf;
• processing payments;
• deducting applicable payment processing costs;
• retaining CASA Rack’s agreed commission; and
• paying the remaining seller share to the seller.

The seller remains responsible for the goods, including their ownership, authenticity, condition, description, pricing and legal status.

CASA Rack does not guarantee that any particular item will sell or that a seller will achieve any specific level of sales or income.

2. Definitions

In these terms:

CASA Rack means CASA Rack and its owners, operators, employees, contractors and authorised representatives.

Seller means the person or entity booking a rack or offering goods for sale through CASA Rack.

Buyer means a person purchasing goods through CASA Rack.

Rack means the retail display space allocated to a seller.

Rental period means the period covered by the seller’s rack booking.

Consignor portal means any online system or account used by CASA Rack for inventory, pricing, sales or seller communications.

Sale price means the price actually paid by the buyer for an item, before deduction of applicable payment processing costs.

Payment processing costs means transaction-specific costs charged to CASA Rack by a bank, payment processor, payment gateway or other payment service provider in connection with processing a particular sale.

Net transaction proceeds means the sale price actually received by CASA Rack after deduction of applicable payment processing costs.

CASA Rack commission means 15% of the net transaction proceeds, unless a different commission has been expressly agreed in writing.

Seller share means 85% of the net transaction proceeds, unless a different percentage has been expressly agreed in writing.

3. Seller eligibility

To use CASA Rack’s services, you must:

• be at least 18 years old;
• provide accurate and current information;
• have the legal right to sell the goods you provide;
• comply with these terms and CASA Rack’s reasonable operating requirements; and
• comply with applicable Australian laws.

CASA Rack may decline, suspend or cancel a booking or remove goods if it has a reasonable business, operational, safety, legal or compliance reason to do so.

You must tell CASA Rack if you are selling goods as part of a business or commercial enterprise rather than solely as a private individual.

You must also notify CASA Rack if your circumstances change in a way that may affect your status as a private individual seller or business seller.

A seller’s description of their status does not determine their legal status for Australian consumer law or taxation purposes. CASA Rack may request additional information where reasonably necessary.

4. Rack bookings

The standard rack booking is two weeks, or 10 trading days, unless otherwise stated at the time of booking.

The standard rack booking fee is $198 unless a different price is displayed or agreed.

The rack booking fee is separate from CASA Rack’s commission on sales.

The booking fee must generally be paid at the time of booking.

Once a rental period has commenced, the booking fee is generally non-refundable if the seller changes their mind or chooses not to use the rack, subject to any rights that cannot legally be excluded.

Two sellers may share a rack if agreed upon by CASA Rack. Where a rack is shared, each seller remains responsible for their goods, pricing, information and compliance with these terms.

CASA Rack does not guarantee a particular amount of customer traffic, sales, exposure or revenue from a rack booking.

5. Premium rack set-up service

CASA Rack may offer an optional premium rack set-up service, which is performed by the CASA Rack team.

The purpose of this service is to make the seller’s experience easier by assisting with the initial set-up, organisation and styling of the seller’s rack.

Depending on the service selected, the CASA Rack team may assist with:

• setting up the seller’s rack;
• arranging and displaying clothing and other goods;
• organising items by colour, style, size or category;
• creating a cohesive and visually appealing presentation;
• making practical use of the available rack space;
• arranging accessories and complementary items;
• applying general merchandising principles; and
• making reasonable presentation adjustments to improve the overall display.

The seller is responsible for providing their goods to CASA Rack in a condition that is ready for display, including ensuring that goods are clean, appropriately priced and correctly labelled where required.

The seller authorises CASA Rack and its team to handle and arrange the seller’s goods for the purpose of providing the premium rack set-up service.

The premium rack set-up service is optional and is subject to an additional fee disclosed before the service is booked.

The service is intended to make the rack set-up process easier and improve the presentation of the seller’s goods. It does not guarantee increased sales, customer traffic, revenue or any particular commercial outcome.

CASA Rack may use its reasonable judgement when arranging and styling the rack based on the available space, the type and quantity of goods supplied and the overall presentation of the store.

The seller remains responsible for the goods, including their ownership, authenticity, condition, pricing, descriptions and legal status.

CASA Rack may make reasonable merchandising adjustments during the rental period where necessary to maintain presentation, safety and the overall customer experience.

The seller acknowledges that the premium rack set-up service is a merchandising and convenience service and does not constitute a guarantee that any particular styling approach will result in the sale of any item.

6. Accepted items

CASA Rack primarily accepts pre-loved women’s:

• clothing;
• shoes;
• handbags; and
• accessories.

Items should be clean, presentable and in good or excellent condition unless their condition is clearly appropriate for sale and accurately represented.

Items must be free of significant stains, odours, mould, damage, excessive wear, or other undisclosed defects.

All goods must be safe, lawful and suitable for display and sale in a retail environment.

CASA Rack may refuse, remove or decline to display an item where it reasonably considers that the item is unsuitable, unsafe, non-compliant, inaccurately described, incorrectly priced or inconsistent with CASA Rack’s operating requirements.

7. Prohibited goods

The following goods must not be offered for sale through CASA Rack:

• counterfeit or unauthorised replica goods;
• stolen goods;
• illegal or prohibited goods;
• unsafe goods;
• goods that infringe another person’s intellectual property rights;
• goods that CASA Rack reasonably considers unsuitable for its retail environment;
• underwear or other hygiene-sensitive goods where appropriate hygiene protections have not been provided; and
• swimwear or similar goods where appropriate hygiene protections have not been provided.

CASA Rack may immediately remove goods where it reasonably suspects that they are counterfeit, stolen, illegal, unsafe or otherwise prohibited.

Where appropriate, CASA Rack may report suspected unlawful conduct or goods to the relevant authorities.

The seller is responsible for claims, losses, costs and liabilities arising from goods supplied by the seller to the extent permitted by law, including claims relating to ownership, authenticity, intellectual property infringement or unlawful goods.

8. Seller responsibilities

The seller is responsible for:

• owning the goods or having authority to sell them;
• ensuring the goods are authentic and lawful;
• accurately describing the goods;
• accurately stating prices;
• providing any information reasonably required by CASA Rack;
• registering goods through the applicable CASA Rack system where required;
• correctly labelling goods;
• complying with CASA Rack’s operating requirements;
• ensuring goods are presented appropriately;
• collecting unsold goods at the end of the rental period;
• providing accurate bank account and payout information; and
• not manipulating, interfering with or attempting to circumvent CASA Rack’s sales or payment systems.

The seller must not knowingly provide false, misleading or incomplete information about goods.

The seller must not interfere with prices, sales records, labels, barcodes or transaction records without CASA Rack’s approval.

9. Rack capacity and presentation

CASA Rack does not guarantee a specific maximum number of items per rack because appropriate capacity depends on the type, size and volume of goods.

As a general guide, CASA Rack recommends approximately 45 clothing items per standard rack.

Accessories may also be displayed where they can be presented safely and neatly.

CASA Rack may request that a seller remove, reorganise or reduce goods where the rack is overcrowded, unsafe, difficult to browse or inconsistent with the store’s presentation standards.

CASA Rack may also adjust the position or presentation of goods where reasonably necessary for merchandising, safety or operational purposes.

10. Rack set-up

Unless the seller has purchased the premium rack set-up service, rack set-up is generally the seller’s responsibility.

Unless otherwise advised, self-service rack set-up is generally available on the first day of the booking between 8:00 am and 9:30 am.

Where the premium rack set-up service has been purchased, the CASA Rack team will complete the initial rack set-up in accordance with the service booked.

If a seller does not attend within the applicable setup period and has not purchased the premium rack setup service and does not contact CASA Rack within a reasonable time, CASA Rack may treat the booking as abandoned.

Where a booking is treated as abandoned, CASA Rack may retain the booking fee to the extent permitted by law.

11. Restocking and inventory changes

Sellers may restock or replace goods during their rental period, subject to CASA Rack’s operating requirements.

New goods must be appropriately registered, priced and labelled before being placed on the rack where CASA Rack requires this.

CASA Rack may refuse goods that are unregistered, incorrectly labelled, incorrectly priced, prohibited or otherwise unsuitable.

Goods that have already been sold must not be removed or replaced by the seller.

12. Sales and commission

CASA Rack charges a commission for providing retail space and transaction-related services.

Unless otherwise agreed:

• CASA Rack receives 15% of net transaction proceeds; and
• The seller receives 85% of net transaction proceeds.

Payment processing costs are deducted before the 85/15 split is calculated.

For example, if an item sells for $100 and the payment processor charges CASA Rack $1 for that transaction:

• sale price: $100;
• payment processing cost: $1;
• net transaction proceeds: $99;
• seller share: $84.15; and
• CASA Rack commission: $14.85.

The seller acknowledges that the 85% seller share is calculated on the amount actually received by CASA Rack after applicable transaction-specific payment processing costs.

Payment processing costs are transaction costs incurred by CASA Rack in processing the relevant payment. They are not an additional commission charged by CASA Rack.

CASA Rack may change its payment provider or payment-processing arrangements from time to time.

Payment processing costs will not be represented to buyers as a separate surcharge where doing so is prohibited by law.

13. Discounts and markdowns

CASA Rack may offer promotional pricing or markdowns to help facilitate sales.

Unless otherwise agreed, CASA Rack may apply a 25% discount during the final four trading days of a standard rental period.

A seller may opt out of this markdown by notifying CASA Rack before the markdown period begins.

Where a discount or markdown is applied, the seller’s share and CASA Rack’s commission are calculated from the actual amount paid by the buyer after applicable payment processing costs.

Any promotional arrangement that differs from these terms should be agreed upon before the relevant promotion is applied.

14. Seller payouts

Seller payouts are normally made within seven business days after the end of the applicable rental period.

CASA Rack may reasonably delay a payout where necessary to:

• verify sales or inventory;
• correct an administrative or pricing error;
• investigate a suspected fraudulent transaction;
• address a refund or return;
• respond to a chargeback;
• investigate an ownership or authenticity dispute;
• comply with legal requirements; or
• resolve another legitimate transaction issue.

CASA Rack is not responsible for delays caused by incorrect or incomplete bank account information supplied by the seller.

15. Refunds, reversals and chargebacks

CASA Rack may assist with buyer complaints, refunds, transaction reversals and chargebacks where appropriate.

If a transaction is refunded, reversed or charged back after a seller payout has been calculated or made, CASA Rack may adjust the seller’s account to reflect the amount actually retained from the transaction, to the extent permitted by law.

Where legally permitted, CASA Rack may recover an amount owed by:

• deducting it from a future seller payout;
• applying available funds held on behalf of the seller; or
• requesting payment directly from the seller.

The seller remains responsible for amounts properly attributable to their transaction, even if CASA Rack has paid or refunded money that the seller was not ultimately entitled to receive.

This clause does not remove or limit any legal rights or obligations that the law requires.

16. Loss, theft and damage

CASA Rack will take reasonable care of goods while they are in its possession.

However, sellers acknowledge that pre-loved goods displayed in a retail environment may be subject to ordinary customer handling, fitting, movement and accidental damage.

To the maximum extent permitted by law, CASA Rack is not responsible for loss or damage arising solely from:

• customer handling or fitting;
• normal wear and tear;
• pre-existing defects or damage;
• the inherent condition of a pre-loved item;
• inaccurate information supplied by the seller;
• events outside CASA Rack’s reasonable control; or
• theft or loss that occurs despite reasonable precautions.

CASA Rack does not provide insurance for seller goods unless expressly agreed in writing.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

17. Ownership and authenticity

The seller confirms that they:

• own the goods or have authority to sell them;
• are entitled to transfer the goods to the buyer;
• have not knowingly supplied stolen goods;
• have not knowingly supplied counterfeit goods; and
• have not knowingly supplied goods that infringe another person’s rights.

CASA Rack does not provide professional authentication services.

CASA Rack may remove or suspend an item if it receives a credible complaint or reasonably suspects the item is counterfeit, stolen, or problematic while investigating the matter.

CASA Rack may request reasonable evidence of ownership, authenticity or authority to sell.

18. End of rental period and uncollected goods

Unless otherwise advised, sellers should collect unsold goods on the final Friday of the rental period between 4:00 pm and 5:00 pm.

A seller may request pack-down assistance from CASA Rack. Where offered, a $25 pack-down fee may apply.

If goods are not collected, CASA Rack may make reasonable attempts to contact the seller and may charge reasonable storage or handling costs where permitted and disclosed.

If goods remain uncollected after reasonable notice and the seller cannot reasonably be contacted, CASA Rack may take lawful steps to deal with the goods, including donation or disposal where legally permitted.

CASA Rack will not automatically assume ownership of uncollected goods unless ownership transfer is permitted by law or has been expressly agreed with the seller.

19. Seller conduct

Sellers must behave respectfully towards CASA Rack staff, contractors, other sellers and customers.

CASA Rack may suspend or end a seller’s access to its services where the seller:

• materially breaches these terms;
• repeatedly fails to comply with reasonable operating requirements;
• engages in abusive, threatening or unlawful conduct;
• provides counterfeit, stolen or prohibited goods;
• provides materially false or misleading information;
• manipulates transactions or systems; or
• creates a material safety, legal or operational risk.

Where reasonably possible, CASA Rack will provide the seller with an opportunity to address a breach before ending the arrangement.

CASA Rack may take immediate action where necessary to protect people, property, transactions, legal compliance or the operation of the business.

20. CASA Rack’s role as limited agent

The seller appoints CASA Rack as a limited agent for the purpose of facilitating sales through CASA Rack.

This authority includes CASA Rack being able to:

• display the seller’s goods;
• present goods to buyers;
• facilitate transactions;
• accept payment from buyers on the seller’s behalf;
• issue transaction records or receipts;
• process payments;
• deduct applicable payment processing costs;
• retain CASA Rack’s agreed commission; and
• pay the remaining amount to the seller.

CASA Rack is not authorised to make warranties about the goods beyond the information properly provided by the seller, or to otherwise bind the seller outside the scope of these services.

The agency arrangement does not remove CASA Rack’s own legal responsibilities under applicable law.

The legal characterisation of the relationship will depend on the actual arrangement and operation of the business and these terms.

21. Seller responsibility and indemnity

The seller remains responsible for:

• the legality of their goods;
• ownership and authenticity;
• the accuracy of descriptions and representations;
• pricing information;
• compliance with applicable laws;
• their own taxation and reporting obligations; and
• claims arising from their goods or representations.

To the extent permitted by law, the seller agrees to be responsible for reasonable losses, claims, liabilities and costs incurred by CASA Rack arising from:

• stolen or counterfeit goods supplied by the seller;
• unlawful goods;
• intellectual property infringement;
• materially false or misleading information supplied by the seller;
• fraud or unlawful conduct by the seller; or
• the seller’s material breach of these terms.

This indemnity does not apply to the extent that a claim arises from CASA Rack’s own negligence, wilful misconduct or breach of an obligation that cannot lawfully be transferred to the seller.

22. Taxes and seller reporting obligations

The seller is responsible for determining and complying with their own taxation and reporting obligations arising from their sales.

CASA Rack does not provide personal tax, accounting or financial advice to sellers.

Sellers who operate as a business are responsible for determining their own obligations relating to income tax, GST, business registration and record keeping.

CASA Rack may provide transaction information where required by law.

23. Privacy

CASA Rack may collect and use seller information for purposes including:

• processing bookings;
• managing inventory;
• processing sales and payouts;
• communicating with sellers;
• administering refunds and disputes;
• maintaining security;
• preventing fraud; and
• complying with legal obligations.

CASA Rack will handle personal information in accordance with its applicable privacy obligations and privacy policy.

24. Changes to these terms

CASA Rack may update these terms to reflect changes to:

• its business operations;
• technology;
• payment providers;
• procedures;
• services; or
• applicable law.

The current version will be made available through CASA Rack’s website or other customer communication channels.

Where a change materially affects an existing booking or creates a new financial obligation, CASA Rack will provide reasonable notice where required.

CASA Rack will not retrospectively alter the financial terms of a completed transaction except where permitted by law or agreed with the seller.

25. Disputes and complaints

If you have a concern about your booking, goods, sales, payout or another CASA Rack service, please contact CASA Rack as soon as reasonably possible.

CASA Rack will review the matter and, where appropriate, communicate with the seller or buyer involved.

Nothing in these terms prevents a seller from exercising a legal right or making a complaint to an appropriate regulator or authority.

26. Governing law

These terms are governed by the laws of Victoria, Australia.

Any dispute will be subject to the applicable courts and laws of Victoria, subject to any mandatory rights available under Australian law.

27. Contact details

CASA Rack
20 Russell Street
Essendon VIC 3040
Australia

ABN: 86 154 678 059
Website: casarack.com.au

By booking a rack, registering goods or using CASA Rack’s services, the seller confirms that they have read and accepted these seller terms and conditions.